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Full title details

  
Author Bruton, Noel, 1955-
Title How to manage the IT helpdesk : a guide for user support and call centre managers / Noel Bruton.
Imprint Oxford : Butterworth-Heinemann, 2002.
Edition 2nd ed.
LOCATION CLASS # NOTE STATUS
 General Collection  004.0688 BRU    AVAILABLE
 General Collection  004.0688 BRU c.2  AVAILABLE

Additional Information about this title

Phys. Description xxiv, 347 p. : ill.. ; 25 cm.
Series Computer Weekly professional series
Note Previous ed. published as: Effective user support. London : McGraw-Hill, 1995. First published as "How to manage the IT helpdesk" in 1997.
Bibliog. Includes bibliographical references and index.
Subject Information technology -- Management.
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Customer services -- Management.
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Alt Author Bruton, Noel, 1955-. Effective user support.
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ISBN 0750649011
Marc text rdacontent

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